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Privacy Policy

Privacy Policy — Tech Jacks Solutions

Tech Jacks Solutions

Last Updated: 08/29/2025
Previous Version: 08/23/2025

At Tech Jacks Solutions, your privacy is a priority. We collect only the minimum personal information necessary to provide requested resources and services. We do not sell your data, and we do not use it to train AI models.

  1. Who We Are

Tech Jacks Solutions LLC provides AI Governance, AI Security, IT Compliance, and IT Education resources. This policy covers all websites and services we operate, including techjacksolutions.com and our Gaming Kaiju brand (https://gamingkaiju.com).

Contact Information:

  1. What Data We Collect (Minimal Collection)

We collect personal information only when you voluntarily provide it:

  • Comments: Name and email you provide to post comments
  • Newsletter/Free Downloads: Email address to deliver requested content
  • Template Purchases: Name, email, billing address for fulfillment and receipts
  • Quizzes: Inputs you provide to generate results; email if you request delivery
  • Website Analytics: IP address, browser type, pages visited (via Google Analytics)
  • Technical Data: Device information, operating system, referral sources

Payment Processing: Payments are processed by Stripe; we do not store or process payment card data on our systems.

  1. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing purchase data to fulfill template deliveries and provide customer support
  • Legitimate Interests: Website analytics to improve our services and security monitoring
  • Consent: Marketing communications (you can withdraw anytime via unsubscribe or email)
  • Legal Compliance: Maintaining purchase records for tax, accounting, and legal requirements
  1. How We Use Your Data

We use your information to:

  • Service Delivery: Deliver requested resources (templates, quiz results, newsletters)
  • Customer Support: Provide assistance and respond to inquiries
  • Order Fulfillment: Process purchases and send receipts/transaction notices
  • Community Management: Moderate and respond to comments
  • Service Improvement: Analyze website usage to enhance user experience
  • Security: Detect and prevent fraud, abuse, and technical issues

Marketing & Educational Offers

With your consent, we may use your email to:

  • Inform you about new templates, bundles, or service updates
  • Announce new educational content (free or paid)
  • Provide early access or discounts for relevant products

You can opt out at any time via unsubscribe links or by contacting privacy@techjacksolutions.com.

  1. AI Governance & Security Commitments
  • No AI Training on User Data: We do not use your personal information, comments, or quiz responses to train AI systems or third-party models
  • Human Oversight: Any AI-assisted workflows are reviewed by humans before delivery
  • Framework Alignment: Our practices align with NIST AI RMF, ISO/IEC 42001, and EU AI Act obligations
  • Transparency: We disclose AI-assisted features and provide plain-language explanations upon request
  1. Data Security Measures

We apply industry-standard controls to protect your data:

  • Encryption: TLS 1.3 in transit; AES-256 at rest where applicable
  • Access Controls: Multi-factor authentication and least-privilege access for staff
  • Infrastructure Security: CDN/WAF protection, DDoS mitigation
  • Monitoring: Continuous security monitoring and logging
  • Incident Response: Documented procedures for breach detection and response
  1. Data Breach Notification

In the event of a data breach affecting your personal information:

  • Customer Notification: Within 72 hours of discovery
  • Breach Details: What happened, what data was involved, and protective measures taken
  • Authority Reporting: We notify relevant supervisory authorities as required by law
  • Protective Guidance: You receive specific actions to take for protection
  • Ongoing Communication: Updates as investigation proceeds
  1. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure adequate protection through:

  • Stripe (Payments): PCI-DSS Level 1 compliance and Standard Contractual Clauses
  • Google Analytics: EU-US Data Privacy Framework participation
  • Email Services: Standard Contractual Clauses and appropriate safeguards
  • Hosting/CDN: Data processing agreements with security commitments

If you are in the EU/EEA, these transfers are protected by appropriate safeguards under GDPR Article 46.

  1. Cookies & Analytics

Cookie Consent Management

We use essential and performance cookies with appropriate consent mechanisms:

  • Essential Cookies: Automatically used for site functionality (no consent required)
  • Analytics Cookies: Require your consent via our cookie banner
  • Cookie Preferences: You can accept, reject, or customize via our consent manager
  • Consent Withdrawal: Change preferences anytime via cookie settings

Google Analytics Implementation

We use Google Site Kit and MonsterInsights for website analytics.

Data Collected:

  • IP address (anonymized where configured)
  • Device type, operating system, browser information
  • Pages visited, session duration, navigation patterns
  • Referral sources and campaign attribution
  • Event data (clicks, downloads, form submissions when enabled)

Cookies Used:

  • _ga – Visitor identification (2 years)
  • _gid – Session tracking (24 hours)
  • _gat – Request throttling (1 minute)

Your Control Options:

SEO & Performance Tools

Rank Math SEO: Improves search visibility; doesn’t collect personal visitor data but may display aggregated Google Analytics data already collected.

  1. Third-Party Data Sharing

We share data only with trusted service providers to deliver requested services:

Service Providers:

  • Stripe: Payment processing (PCI-DSS Level 1 certified)
  • Email Service Provider: Newsletter delivery and transactional emails
  • Google: Analytics and search visibility (Google Analytics, Search Console)
  • Hosting/CDN: Website security, performance, and reliability
  • Customer Support Tools: Help desk and communication platforms

Data Processing Agreements:

We maintain data processing agreements with all vendors handling personal data, ensuring they:

  • Process data only per our instructions
  • Implement appropriate security measures
  • Notify us of any data breaches
  • Delete data when services end

We do not sell, rent, or share your personal data for marketing purposes.

  1. Data Retention & Deletion

Specific Retention Periods:

  • Newsletter Subscriptions: Until you unsubscribe
  • Purchase Records: 7 years for tax/accounting compliance
  • Customer Support: 3 years for service quality and legal protection
  • Website Analytics: 26 months (Google Analytics default)
  • Comments: Indefinitely for community continuity (deleted upon request)
  • Marketing Lists: Until consent is withdrawn

Data Deletion Process:

Request deletion at privacy@techjacksolutions.com. We will:

  • Verify your identity for security
  • Respond within 30 days (GDPR) or 45 days (CCPA)
  • Delete data except where retention is legally required
  • Confirm completion of deletion process
  1. Your Privacy Rights

General Rights (All Users):

  • Access: Know what personal data we hold about you
  • Correction: Update incorrect or incomplete information
  • Deletion: Request removal of your personal data
  • Portability: Obtain a copy of your data in structured format
  • Marketing Opt-out: Withdraw consent for promotional communications

GDPR Rights (EU/EEA Residents):

  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Automated Decision-Making: Protection from solely automated decisions
  • Supervisory Authority: Lodge complaints with your data protection authority
  • Withdraw Consent: For processing based on consent

CCPA/CPRA Rights (California Residents):

  • Know: Categories of data collected and business purposes
  • Delete: Request deletion of personal information
  • Opt-out: Sale or sharing of personal information (we don’t sell data)
  • Non-discrimination: Equal service regardless of privacy choices
  • Sensitive Data: Additional protections for sensitive personal information

How to Exercise Rights:

  1. Age Requirements & Verification

Minimum Age Requirements:

  • 18 years or older: For purchases and account creation
  • 13-17 years: With verifiable parental consent for free resources
  • Under 13: Our services are not directed to children under 13

Age Verification Process:

  • Age confirmation required during account creation/purchase
  • Parental consent process for 13-17 year olds (where applicable)
  • Immediate data deletion if we discover a user is under 13
  • Regular review of user accounts for age compliance

If you believe a child under 13 has provided personal information, contact us immediately at privacy@techjacksolutions.com.

  1. Changes to This Policy

Update Process:

  • Notification: Major changes announced via email to registered users
  • Website Posting: Updated policy posted with revision date
  • EU Users: Additional consent obtained for material changes affecting rights
  • Effective Date: Changes take effect 30 days after posting (unless urgent security updates)
  • Version History: Previous versions available upon request

What Constitutes Material Changes:

  • New data collection practices
  • Expanded data sharing arrangements
  • Reduced user rights or protections
  • Changes in legal basis for processing
  1. Legal Compliance Framework

Applicable Laws:

  • GDPR: EU General Data Protection Regulation
  • CCPA/CPRA: California Consumer Privacy Act/Rights Act
  • PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
  • CAN-SPAM: Email marketing compliance
  • COPPA: Children’s Online Privacy Protection Act
  • State Privacy Laws: As applicable by user location

Regulatory Alignment:

Our privacy practices align with frameworks including:

  • NIST Privacy Framework
  • ISO/IEC 27001 (Information Security Management)
  • ISO/IEC 27701 (Privacy Information Management)
  • AICPA SOC 2 principles (where applicable to service providers)
  1. Contact Information

Privacy-Specific Contacts:

Business Information:

Tech Jacks Solutions LLC
405 W. Greenlawn Ave. #G11 #1635
Lansing, MI 48910, USA

Tech Jacks Solutions, LLC is a Colorado corporation qualified to do business in Michigan.

EU Representative:

If we serve significant EU customer base, we may appoint an EU representative as required by GDPR Article 27.

  1. Glossary (Educational)
    • Data Minimization: Collecting only strictly necessary information
    • Data Controller: Entity determining purposes and means of processing (us)
    • Data Processor: Entity processing data on controller’s behalf (our vendors)
    • Data Subject: Individual whose personal data is processed (you)
    • Legal Basis: Lawful ground for processing under GDPR Article 6
    • Personal Data: Any information relating to an identified/identifiable person
    • Processing: Any operation performed on personal data
    • Pseudonymization: Processing data so it cannot be attributed to a specific person without additional information