How we deliver:

• Paid templates: Available for instant download immediately after checkout, plus a confirmation email with download links
• Free templates: Available for immediate website download
• Download links: Remain active for 30 days after purchase

Your purchase is considered complete and delivered when the download becomes available at checkout.

Your responsibilities:

• Provide a valid email address during checkout
• Download files promptly and save locally for permanent access
• Contact us if you experience any issues accessing your download

In addition to the 14-day guarantee, we resolve technical delivery problems within 30 days of purchase:

• Download not available at checkout after successful payment
• Confirmation email not received within 24 hours (after checking spam)
• Download links not working within the 30-day active window
• Wrong product sent (completely different template than ordered)
• Incomplete package (missing files listed in product description)
• Corrupted files that cannot be opened in standard software
• Duplicate billing errors (charged multiple times for the same product)

Before work begins: Full refund available if you cancel before work commences. Written cancellation required within 24 hours of the service agreement.

After work begins: No refunds for completed work phases or delivered components. Partial refunds may apply for uncompleted portions. Specific terms are outlined in individual service agreements.

Custom template development: No refunds once development begins. Revisions are included as specified in the service agreement.

Subscription terms will be published if and when subscription-based services are offered.

If you have any concerns about your purchase, please contact us first at support@techjacksolutions.com before initiating a payment dispute or chargeback with your financial institution. Most issues can be resolved quickly — including processing a refund within the 14-day guarantee period.

If a chargeback or dispute is initiated, we will provide relevant documentation to your financial institution, including proof of delivery and purchase records.

By purchasing our templates, you acknowledge that they are:

• Starting frameworks requiring customization for your specific organization
• Professional tools that benefit from expertise to implement effectively
• Industry-agnostic unless specifically stated as industry-specific

Legal and compliance review is advised before organizational adoption. Compliance outcomes depend on proper implementation and are not guaranteed by template purchase.

• Created by certified professionals (CISSP, CRISC, CCSP credentials)
• Current regulatory alignment with NIST, EU AI Act, and ISO standards
• Template updates for major regulatory changes within a 24-month window
• Customer support via email for technical questions

This refund policy operates within applicable consumer protection laws and does not supersede your statutory rights where such rights cannot be waived by agreement.

• United States: State and federal regulations regarding digital purchases apply
• EU customers: EU Consumer Directive rights apply; right of withdrawal may be limited for digital content accessed immediately
• International: Local consumer protection laws in your jurisdiction may provide additional remedies

• Changes announced via email to past customers and website posting
• New terms apply to purchases made after the posted effective date
• Existing customers remain subject to the policy in effect at time of purchase
• Material changes include 30-day advance notice when possible

• State law: Michigan
• Federal law: Applicable US federal regulations
• Jurisdiction: Ingham County, Michigan
• Arbitration: Available for qualifying disputes under $25,000