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Meta disclosed that attackers exploited a logic flaw in its AI-assisted High Touch Support (HTS) account recovery system to hijack 20,225 Instagram accounts through unauthorized password resets, bypassing account ownership verification entirely. This incident illustrates an emerging risk: AI-driven support automation may introduce authorization bypass paths that traditional security reviews are not yet equipped to anticipate. For CISOs, this signals that AI-augmented user-facing systems require dedicated trust boundary analysis, not simply inheriting the security posture of the workflows they replace.

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