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Refund Policy

Refund Policy

REFUND POLICY

Tech Jacks Solutions

Effective Date:  08/25/2025
Last Updated:  10/16/2025

  1. Digital Products Refund Policy

All Sales Final Upon Email Delivery

Due to the instant access nature of our digital templates delivered via email, all sales are final once the download email is sent to your provided email address.

This policy applies to:

  • AI governance templates (paid packages delivered via email)
  • Compliance assessment tools
  • Policy frameworks and checklists
  • Risk management documentation
  • All premium digital resources

Free templates downloaded directly from our website are also provided without warranty or return options.

Delivery Confirmation

Your purchase is considered complete and delivered when:

  •  Email confirmation sent to your provided email address
  • Download links included in delivery email
  • Email successfully delivered (not bounced back)

Important: You are responsible for providing a valid email address and checking your spam/junk folders.

Why This Policy Exists

Digital templates provide immediate value upon delivery and cannot be “returned” like physical products. Our professional-grade templates represent significant intellectual property investment and specialized expertise that becomes available to you instantly upon email delivery.

  1. Email Delivery Process

Delivery Method

  • Paid templates: Delivered via email within 24 hours of confirmed payment (typically sent within hours).
  • Free templates: Available for immediate website download
  • Delivery completion: When email is successfully sent (not bounced back)
  • Download timeframe: Links remain active for 30 days after delivery

Your Responsibilities

  • Provide valid email address during checkout
  • Check spam/junk folders within 24 hours of purchase
  • Download files promptly and save locally for permanent access
  • Contact us immediately if delivery email is not received within 24 hours
  • Whitelist our email (add to contacts) to ensure delivery

Our Delivery Commitment

  • Send delivery email within 24 hours of confirmed payment
  • Provide working download links for all advertised products
  • Include purchase confirmation and order details
  • Offer technical support for legitimate delivery issues
  1. Limited Technical Delivery Exceptions

Technical Delivery Issues Only

We provide resolution (not refunds) for these specific delivery problems:

Covered Technical Issues:

  • Email not received within 24 hours of purchase (after checking spam folder)
  • Email delivery failure due to server issues on our end
  • Download links not working within 7 days of email delivery
  • Wrong product sent via email (completely different template than ordered)
  • Incomplete email package (missing files specifically listed in product description)
  • Corrupted download files that cannot be opened in standard Microsoft Office software
  • Duplicate billing error (charged multiple times for same product in same transaction)

Resolution Process

  • Contact within 10 business days of purchase at support@techjacksolutions.com
  • Provide order number and original email address used for purchase
  • Include evidence of technical issue (screenshots, error messages)
  • Resolution provided: Re-send email, working links, alternative formats, or billing corrections
  • Not provided: Cash refunds, product exchanges, or account credits

What is NOT Covered

The following issues do not qualify for any resolution:

  • Incorrect email address provided by customer during checkout
  • Spam filters blocking our delivery emails (customer’s email provider settings)
  • Product downloaded successfully but customer dissatisfied with content
  • Templates not meeting your specific organizational needs or industry requirements
  • Implementation difficulty or complexity requirements
  • Template customization needs or technical challenges
  • Compliance outcomes or audit results after template implementation
  • User satisfaction with template content, format, depth, or scope
  • Change of mind after successful email delivery and download
  • Technical expertise required to customize or implement templates
  • Expectation mismatches about template functionality or comprehensiveness
  • Industry-specific requirements not explicitly mentioned in product description
  1. Professional Services Refunds

Consulting and Custom Work

For professional services (consulting, custom template development):

Before Work Begins:

  • Full refund available if you cancel before work commences
  • Written cancellation required within 24 hours of service agreement
  • No work products delivered to customer

After Work Begins:

  • No refunds for completed work phases or delivered components
  • Partial refunds may apply only for completely uncompleted portions
  • Specific refund terms outlined in individual service agreements
  • Work product ownership transfers upon payment (no returns)

Custom Template Development:

  • No refunds once development begins
  • All sales final upon delivery of custom templates
  • Revisions included as specified in service agreement only
  1. Subscription Services (Future Products)

Future Subscription-Based Services

For any future subscription-based offerings:

  • Cancel anytime to prevent future billing cycles
  • No refunds for current/active billing period
  • Access continues until end of paid period
  • Specific terms will be provided with subscription service launches
  • Pro-rated refunds not available for partial month cancellations
  1. Payment Disputes and Chargeback Protection

Before Initiating Disputes

Required customer action: Contact us first at support@techjacksolutions.com before initiating any payment disputes or chargebacks. Allow 5-10 business days for issue resolution.

Our Dispute Response Process

If you initiate a chargeback or payment dispute, we will provide evidence to your financial institution including:

Documentation Provided:

  • Proof of product delivery (email delivery confirmations)
  • Evidence of download activity (if available through our systems)
  • Customer acceptance of our refund policy during purchase
  • Order details and purchase confirmation records
  • Any customer communications regarding the purchase
  • Technical support provided (if applicable)

Chargeback Consequences

  • Account suspension pending dispute resolution
  • Future purchase restrictions may apply to prevent additional disputes
  • Legal action reserved for demonstrably fraudulent chargebacks
  • Administrative fees may be pursued for illegitimate disputes

Legitimate Dispute Resolution

We encourage resolution through direct communication. Most issues can be resolved through:

  • Technical support for delivery problems
  • Clarification of product features and contents
  • Alternative file formats or delivery methods
  • Clear explanation of template customization requirements
  1. Customer Responsibilities and Expectations

Template Usage Understanding

By purchasing our templates, you acknowledge:

Template Nature:

  • Starting frameworks requiring customization for your specific organization
  • Professional tools that require expertise to implement effectively
  • Not plug-and-play solutions – customization and professional judgment required
  • Industry-agnostic unless specifically stated as industry-specific

Implementation Requirements:

  • Professional expertise recommended for proper implementation
  • Legal/compliance review advised before organizational adoption
  • Customization necessary to meet your specific regulatory environment
  • Ongoing maintenance required as regulations change

No Guarantees Provided:

  • Compliance outcomes not guaranteed regardless of template quality
  • Audit success depends on proper implementation and organizational practices
  • Regulatory acceptance varies by jurisdiction and specific circumstances
  • Legal protection requires proper customization and professional oversight
  1. Quality Assurance Promise

Our Professional Commitment

While we maintain a strict no-refund policy, we guarantee:

Expert Development:

  • Created by certified professionals (CISSP, CRISC, CCSP credentials)
  • Based on real-world experience from Fortune 500 implementations
  • Audit-tested frameworks from successful compliance programs
  • Current regulatory alignment with major frameworks (NIST, EU AI Act, ISO standards)

Ongoing Support:

  • Technical delivery support for legitimate email/download issues
  • Template updates for major regulatory changes (within 24-month window)
  • Implementation guidance included within template documentation
  • Customer support via email for technical questions

Professional Standards:

  • Industry-leading expertise behind every template
  • Comprehensive documentation and guidance included
  • Regular content reviews to maintain accuracy and relevance
  • Transparent communication about template scope and limitations
  1. Request Resolution Process

How to Contact Us

For any refund-related inquiries or technical issues:

Primary Contact:
Email: support@techjacksolutions.com
Subject Line: “Technical Issue – Order #[Your Order Number]”

Required Information:

  • Order number and purchase date
  • Email address used for purchase
  • Product name purchased
  • Specific technical issue description
  • Supporting evidence (screenshots, error messages, etc.)
  • Steps already taken to resolve the issue

Response Timeframe:

  • Initial response: 24-48 hours for technical issues
  • Resolution timeframe: 48-72 hours for most delivery problems
  • Complex issues: May require additional time with regular updates provided

Resolution Options Available

  • Re-send delivery email with working download links
  • Provide alternative file formats (if technical compatibility issues)
  • Supply missing components from advertised template packages
  • Technical guidance for legitimate download/access problems
  • Billing corrections for duplicate charge errors

Not Available:

  • Cash refunds for any reason after successful email delivery
  • Product exchanges or substitutions
  • Store credits or account balance adjustments
  • Customization services to meet specific needs
  1. Consumer Protection Compliance

Legal Rights Notification

This refund policy operates within applicable consumer protection laws and does not supersede your statutory rights where such rights cannot be waived by agreement.

United States Consumer Rights:

  • State laws may provide additional protections in specific circumstances
  • Federal regulations regarding digital purchases may apply
  • This policy represents our standard business terms within legal boundaries

International Customer Rights:

  • EU Consumer Directive may provide additional rights for EU customers
  • Right of withdrawal may be limited for digital content accessed immediately
  • Local consumer protection laws in your jurisdiction may provide additional remedies

Important: This policy represents our business practices but does not override mandatory consumer protection laws in your jurisdiction.

  1. Changes to This Refund Policy

Policy Update Process

  • Notification method: Changes announced via email to past customers and website posting
  • Effective date: New terms apply to purchases made after posted effective date
  • Grandfathering: Existing customers remain subject to policy version in effect at time of their purchase
  • Material changes: Significant policy changes will include 30-day advance notice when possible

Version Control

  • Current version always available at techjacksolutions.com/refund-policy
  • Previous versions available upon request for reference
  • Change summaries provided when material modifications are made
  1. Governing Law and Jurisdiction

Legal Framework

This refund policy is governed by:

  • State Law: Michigan state law
  • Federal Law: Applicable US federal regulations
  • Jurisdiction: Ingham County, Michigan courts for dispute resolution

Dispute Resolution

  • Informal resolution strongly encouraged through direct communication
  • Formal disputes subject to Terms of Service dispute resolution procedures
  • Arbitration options available for qualifying disputes under $25,000
  1. Contact Information

Customer Support

Email: support@techjacksolutions.com
Response Time: 24-48 hours (business days)
Business Hours: Monday-Friday, 9 AM – 5 PM EST

Business Information

Tech Jacks Solutions, LLC
405 W. Greenlawn Ave. #G11 #1635
Lansing, MI 48910, USA

Legal Status: Colorado corporation qualified to do business in Michigan

Specialized Contacts

Technical Issues: support@techjacksolutions.com
Billing Questions: billing@techjacksolutions.com
General Inquiries: info@techjacksolutions.com