Zoho Assist, a cloud-based remote support platform marketed to IT helpdesks and MSPs, is documented as one of the tools Silent Ransom Group uses for initial remote access in attacks against law firms. Victims are socially engineered into joining a Zoho Assist support session initiated by the attacker, providing immediate unattended or attended remote control. The cloud-hosted relay model means session traffic is difficult to block at the network layer without disrupting legitimate Zoho service usage across the organization.