Iberdrola, one of the world’s largest utility companies, has embraced cutting-edge AI technology to revolutionize its IT operations in ServiceNow. Through its partnership with AWS, Iberdrola implemented different agentic architectures using Amazon Bedrock AgentCore, targeting three key areas: optimizing change request validation in the draft phase, enriching incident management with contextual intelligence, and simplifying change model selection using conversational AI. These innovations reduce bottlenecks, help teams accelerate ticket resolution, and deliver consistent and high-quality data handling throughout the organization. Read More
